Frequently Asked QuestionsALUCP

 

       ALUCP      Most  Other
 Agencies 

Will a qualified representative of the agency, with assessment experience, make an initial home visit to assess your individual needs?

 

 Yes No

Will you be involved in planning your services and provide input into the type of services that meet your needs?

 

 Yes No

Will you have the option of hiring your own caregiver?

 

 Yes No

Will a member of the Human Resources Department conduct personal reference checks on all applicants before they are hired?

 

 Yes No

Will a member of the Human Resources Department conduct criminal background checks, even when some program requirements do not mandate such checks?

 

 Yes No

Are the caregivers paid competitively, including a comprehensive benefits package, so that the agency can attract and retain the best caregivers in the industry?

 

 Yes No

Does the agency mandate that all caregivers receive continual training throughout their term of employment?

 

 Yes No

Is the Direct Care Supervisor, who handles your scheduling, available to discuss scheduling and staffing issues?

 

 Yes No

Will you get ongoing phone calls to make sure you are satisfied with your service?

 

 Yes No

Will you receive ongoing home visits from a professional, educated staff member to ensure that you are satisfied with your services and make certain that your needs are being met?

 

 Yes No

Will the agency conduct re-assessment visits to ensure that the services you receive are helping you to live as independently as possible?

 

 Yes No

Does the agency have over 50 years of proven service delivery enabling individuals to remain in their homes and live independently?

 

 Yes No