The Service Provision Specialist is responsible for assuring the quality of services provided to the consumers and recommending and implementing changes that would improve delivery of services. the Service Provision Specialist reports to the Service Provision Supervisor and is responsible for assisting service provision with scheduling, data entry and telephone contact and with direct care worker and consumer duties. Services Provision Specialist may be responsible for ensuring provision service to all consumers so as to ensure living plans and goals to maximize independence and control of their lives. This includes but not exclusive to:
Assures quality care to individuals with disabilities through efficient scheduling of direct care (caregivers)
Provides competent and comprehensive oversight to all staff fulfilling TABS (Time-Attendance-Billing-Scheduling-System) related data and systems management, thus assuring and maintaining the accuracy and integrity of all TABS related data in a timely manner. On an ongoing basis is accountable for TABS related critical control points
Works with Service Provision Supervisor on priority scheduling needs
Will provide assistance with daily Santrax approvals, monitoring of consumer safety through dashboard tool and other TABS related duties as assigned
Maintains communications in a professional manner with direct care workers, their approved contacts, consumers and approved family members in enhancing these business relationships
Requires a commitment to quality and affective utilization of resources
Responsible for accurate data entry of consumer and direct care provision activity
Keeps Service Provision Supervisor informed of significant problems and jeopardize the achievement of objectives, and those which are not being addressed adequately at the service delivery level
Establish and maintain effective workflow priorities while functioning as part of the comprehensive team
Must maintain a high level of dependability, including attendance at work and puncutality and integrity
Assessing, recommending and implementing changes that would improve delivery of services
Training and provision of direct care workers may be required
Must be available to a flexible schedule including nights, weekends and some overtime
Qualifications:
Minimum of a High School diploma of GED
Associates or Bachelors degree in a Business field or Human Services preferred
Experience and/or training in providing personal care to individuals with a disability preferred
At least one (1) year experience in human services field preferred
Two (2) years scheduling and data entry experience ina fast paced environment preferred
Scheduling, call center or high volume telephone experience preferred
Excellent communication and organizational skills
Proficient in Microsoft Office
A winning attitude, strong work ethics, sound judgement, and a high energy level
Possession of a valid driver's licence and access to a private vehicle for day-to-day job performance due to making home visits requiring frequent local and occasional state-wide travel. The Agency also requires a Motor Vehicle Record Check
In accordance with Federal and the state of Pennsylvania regulations governing facilities/agencies that offer care-dependent services, a facility/agency may not hire an applicant nor retain an employee required to submit a criminal history report if the criminal history report reveals a felony conviction under The Controlled Substance, Drug, Devlice and Cosmetic Act or a conviction under any of the Pennsylvania Crime Codes. In addition, any felony offense under Chapter 39, of the Crimce Code (relating to theft & related offenses), or two or more misdemeanors under Chapter 39 will prohibit hiring of the applicant or retaining the employee. Agency requires a Criminal Background Check (may require an FBI check as warranted) as well as a Child Abuse History Clearance at the time of hire and periodically throughout employment.